Refund Policy
We want you to be confident working with us. This policy explains how refunds and cancellations work at Octopi Digital LLC.
Last Updated: November 6, 2025
At Octopi Digital LLC, we strive to ensure every client is satisfied with our work. This Refund Policy outlines the terms under which refunds may be granted and clarifies what is and isn't eligible.
By purchasing or using our services, you agree to the terms of this Refund Policy. We encourage you to read it carefully and reach out with any questions before engaging our services.
Overview
Our Commitment
At Octopi Digital LLC, we are committed to delivering high-quality digital services and ensuring client satisfaction. This Refund Policy explains the circumstances under which refunds may be issued, our cancellation process, and the services that are non-refundable.
Scope
This policy applies to all services purchased from Octopi Digital, including web and software development, e-commerce solutions, AI automation, creative design, branding, and digital marketing. Specific terms may also be defined in your individual proposal or service agreement, which takes precedence where applicable.
Eligibility for Refunds
Qualifying Circumstances
Refund requests may be considered if work has not yet commenced on your project, if we are unable to deliver the agreed-upon services, or if there is a material failure to meet the deliverables defined in your service agreement that we are unable to remedy.
Request Window
To be eligible, refund requests must be submitted in writing within 7 days of the relevant payment or milestone. Requests submitted after this window may not qualify for a refund.
Non-Refundable Services
Work Already Performed
Fees for work already completed, hours already billed, and milestones already delivered are non-refundable. This includes design concepts, development sprints, strategy sessions, and any deliverables that have been provided to you.
Third-Party Costs
Costs paid to third parties on your behalf — such as domain registrations, hosting, premium plugins, stock assets, advertising spend, and software licenses — are non-refundable once incurred.
Custom and Completed Projects
Custom-built solutions and fully completed projects that have been delivered and accepted are non-refundable.
Milestone-Based Projects
Billing by Milestone
For projects billed against milestones, each completed and approved milestone is considered delivered and is non-refundable. Refund eligibility, if any, applies only to amounts paid for work that has not yet started.
Partial Completion
If a project is cancelled mid-milestone, we will assess the work completed up to that point. You are responsible for the value of that work, and any remaining prepaid balance for unstarted work may be eligible for a refund.
Deposits & Retainers
Project Deposits
Upfront deposits secure your project slot and cover initial planning and resource allocation. Deposits are non-refundable once work has begun, as they reserve our team's time and capacity.
Monthly Retainers
Retainer and subscription-based services are billed in advance for each period. Payments for the current billing period are non-refundable, but you may cancel future periods in accordance with the cancellation terms below.
Digital Marketing & Ad Spend
Advertising Budgets
Advertising spend paid to platforms such as Google, Meta, or other ad networks is paid directly to those platforms on your behalf and is non-refundable once the campaigns have run.
Management Fees & Performance
Management and service fees cover the strategy, setup, and ongoing optimization of campaigns. Because results depend on many external factors, fees are not contingent on specific performance outcomes and are non-refundable for work already performed.
Maintenance & Support Plans
Recurring Plans
Maintenance, hosting, and support plans are billed for a fixed period in advance. The current period is non-refundable, but you may cancel renewal of future periods before the next billing date.
Unused Time
Plans provide access to support and maintenance capacity throughout the period. Unused hours or allowances within a billing period do not roll over and are not refundable unless your agreement states otherwise.
Cancellation Policy
Cancelling a Project
You may request to cancel a project at any time by notifying us in writing. Upon cancellation, you are responsible for payment of all work completed up to the cancellation date. Any remaining balance after accounting for completed work may be eligible for a refund.
Recurring Services
For recurring or subscription services, cancellation must be requested before the next billing cycle to avoid being charged for the upcoming period. Services remain active until the end of the current paid period.
Refund Process
How to Request
To request a refund, contact us at info@octopi-digital.com with your name, project details, payment information, and the reason for your request. Our team will review your request and respond within a reasonable timeframe.
Processing Time
Approved refunds are processed to the original payment method within 7–14 business days. The time it takes for funds to appear in your account may vary depending on your payment provider.
Chargebacks & Payment Disputes
Talk to Us First
If you believe a charge is incorrect, please contact us before initiating a chargeback with your bank or card provider. Most issues can be resolved quickly and directly.
Disputed Charges
Initiating a chargeback for services that have been delivered, or while a refund request is under review, may result in suspension of active services until the dispute is resolved.
Disputes
Resolution
We are committed to resolving any concerns fairly and promptly. If you are dissatisfied with our services, we encourage you to contact us first so we can work toward a satisfactory resolution before pursuing other remedies.
Changes to This Policy
Policy Updates
We may update this Refund Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website with a new 'Last Updated' date. We encourage you to review this policy periodically.
Contact Us
Questions and Concerns
If you have any questions or concerns regarding this Refund Policy, please contact us at:
Contact Information
Email: info@octopi-digital.com Phone: USA: +1 (382) 925-4256 Address: Albuquerque, NM 87110, USA Address: Bashundhara R/A, Dhaka, Bangladesh
Your Agreement
By using our services, you agree to this Refund Policy and its terms. If you have any concerns about a payment or wish to request a refund, please don't hesitate to contact us.
Have questions about refunds or cancellations?
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